Account Manager, Google Workspace, Small/Medium Businesses (English)

Position: Account Manager, Google Workspace (SMB)

Location: Gurugram, India (On-site)

Type: Full-Time

Minimum Requirements:

✔ Bachelor's degree (or equivalent practical experience)

✔ 4+ years of sales or relationship management in IT or Cloud Sales

✔ Strong verbal and written English

✔ Experience working with cloud-based solutions

Preferred Qualifications:

• Experience running email campaigns (CRM & marketing automation tools)
• Selling with or through resellers
• Hands-on experience with Google Workspace or other productivity platforms
• Familiarity with SaaS sales, especially to SMBs and Mid-Market
• Ability to convert data and insights into actionable business strategies
• Solid multitasking and project management skills under shifting deadlines

About the Role:

You will be part of the Google Cloud team, acting as an advisor and problem-solver for SMB clients by helping them unlock the power of Google Workspace (Gmail, Drive, Meet, etc.). You'll directly influence customers' ability to collaborate, innovate, and digitize their operations, positioning Google Cloud as their go-to solution.

Your Core Responsibilities:

🔹 Identify upsell and cross-sell opportunities within existing Workspace accounts

🔹 Collaborate with reseller partners to drive new business

🔹 Boost adoption, usage, and customer satisfaction over the phone

🔹 Work closely with marketing and product teams to enhance customer experience

🔹 Advocate for Google Workspace as a transformative tool for business productivity

What Makes This Role Special:

• You'll influence how SMBs adopt world-class collaboration tools
• You will play a critical role in Google's cloud-first strategy
• Opportunity to learn directly from some of the top minds in cloud and SaaS
• Work at the intersection of sales, customer success, marketing, and partnerships
• A customer-first and innovation-driven culture