Client Services Analyst

Client Services Analyst

Crypto.com | Remote (Bangalore-based)

Department: Customer Experience

Schedule: Full-time | Monday–Friday, 6:30 PM to 3:30 AM IST

💰 Competitive Salary + Medical + Work Perks + Remote Flexibility

🔍 What You’ll Do

• Support global clients via email and live chat on trading queries (Binary Options, Knockouts, Spreads).
• Deliver technical and platform support; resolve account or trading issues.
• Identify and escalate risk/fraud cases; maintain accurate documentation.
• Collaborate with other departments to improve client experience.
• Keep up with regulatory changes and internal process updates.

✅ Who You Are

• 3–4 years in a customer-facing support role.
• Strong English skills, both written and spoken.
• Proactive, analytical, and quick to adapt to new procedures or regulations.
• Comfortable with night shifts and weekend work.
• Able to multi-task and prioritize under pressure.
• Strong organizational, interpersonal, and time management skills.

🎓 Qualifications

• Bachelor’s degree (any discipline)
• Familiarity with Microsoft Office
• Bonus if you know: Salesforce/CRM tools, basic math/mental arithmetic.

💡 Nice to Have

• Background or interest in financial markets or trading.
• Process improvement and optimization experience.

💼 Why Join Crypto.com

• Work with a global, fast-paced crypto leader (80M+ customers).
• Amazing work culture, mentorship, and personal growth support.
• Perks: Visa crypto card, internal mobility programs, flexible setup, birthday & work anniversary leave.
• Vision: Cryptocurrency in Every Wallet™.