Job Details

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Client Services Analyst

Crypto Jobs Remote

Job Description

Client Services Analyst

Crypto.com | Remote (Bangalore-based)

Department: Customer Experience

Schedule: Full-time | Monday–Friday, 6:30 PM to 3:30 AM IST

💰 Competitive Salary + Medical + Work Perks + Remote Flexibility


🔍 What You’ll Do

  • Support global clients via email and live chat on trading queries (Binary Options, Knockouts, Spreads).
  • Deliver technical and platform support; resolve account or trading issues.
  • Identify and escalate risk/fraud cases; maintain accurate documentation.
  • Collaborate with other departments to improve client experience.
  • Keep up with regulatory changes and internal process updates.


Who You Are

  • 3–4 years in a customer-facing support role.
  • Strong English skills, both written and spoken.
  • Proactive, analytical, and quick to adapt to new procedures or regulations.
  • Comfortable with night shifts and weekend work.
  • Able to multi-task and prioritize under pressure.
  • Strong organizational, interpersonal, and time management skills.


🎓 Qualifications

  • Bachelor’s degree (any discipline)
  • Familiarity with Microsoft Office
  • Bonus if you know: Salesforce/CRM tools, basic math/mental arithmetic.


💡 Nice to Have

  • Background or interest in financial markets or trading.
  • Process improvement and optimization experience.


💼 Why Join Crypto.com

  • Work with a global, fast-paced crypto leader (80M+ customers).
  • Amazing work culture, mentorship, and personal growth support.
  • Perks: Visa crypto card, internal mobility programs, flexible setup, birthday & work anniversary leave.
  • Vision: Cryptocurrency in Every Wallet™.

Job Overview

  • Job Posted

    8 days ago

  • Job Types

    Full Time, Remote

  • Salary

    Negotiate

  • Job Location

    Bangalore, India

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Crypto.com

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