Client Solutions Director, Enterprise

Client Solutions Director, Enterprise

Ripple

Customer Service

Geneva, Switzerland

About Ripple:

At Ripple, we are building a world where value moves as quickly and seamlessly as information does today. Our mission is bold and transformative — to improve the global financial system and create greater economic fairness and opportunity for more people, in more places across the world. Through our crypto solutions for financial institutions, businesses, governments, and developers, we are changing the way value is exchanged globally.

We’re a growing company where you will get to do your best work, surrounded by colleagues who have your back and support your professional growth.

The Role:

Ripple is seeking an experienced Client Solutions Director to join our team in either London or Geneva. This is an exciting opportunity to collaborate with various departments, including product, engineering, and integration, to deliver enterprise solutions. If you are customer-centric, passionate about solving complex problems, and deeply interested in the digital asset industry, this role is perfect for you.

Key Responsibilities:

• Demonstrate extensive knowledge of Ripple products such as Custody, Stablecoin, and Payments.
• Effectively communicate the value propositions of Ripple’s offerings to banks, financial institutions, and crypto-natives.
• Gather business requirements, define scope, and build designs and specifications.
• Work closely with clients to understand how Ripple technology can help them meet their objectives.
• Own the RFx process (Request for Proposal/Quotation) on behalf of customer engagements.
• Collaborate with clients and internal teams to design solution plans, cost estimates, and implementation strategies for systems involved.
• Be the primary point of contact for clients and internal teams, overseeing system design, improvements, and strategic direction.
• Own the product feedback loop from customer interactions to help shape future improvements.

What You’ll Bring:

• Bachelor’s degree or equivalent experience (preferred).
• 10 years of experience in a pre-sales role within the Fintech or Digital Assets space.
• Strong technical competence with a natural curiosity to explore complex technologies.
• Confident and clear communication skills with the ability to present to executives and technical teams alike.
• A passion for Blockchain and the Crypto industry, whether personal or professional.
• Analytical skills with the ability to connect the dots and find solutions.
• Proactive, self-starter mentality with an interest in banking, financial services, Fintech, and crypto.
• Ability to work with Webhooks, REST APIs, and basic scripting tasks.
• Familiarity with industry data standards such as ACH, SWIFT, SEPA (a plus).

Why Ripple?

• A learning environment where you can dive deep into the latest technologies and make an impact.
• Professional development budget to support your learning and growth.
• A flexible environment where you can decide how often you come into the office (with 10+ days a month recommended).
• Weekly company-wide meetings for business updates and leadership Q&A.
• Competitive salary, bonuses, and equity options.
• Comprehensive benefits including healthcare, retirement plans, wellness reimbursement, and family support.
• Industry-leading parental leave policies, along with family planning benefits.
• Catered lunches and fully-stocked kitchens, with premium snacks and beverages.
• R&R days for rest and recharge, and generous vacation policies.

Ripple’s Commitment to Diversity:

Ripple is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team and do not discriminate against employees or applicants based on race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical or mental disability, medical condition, military status, or any other characteristic protected by law.