<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;font-size:11pt;">Founded by Changpeng Zhao (CZ) in 2017, Binance is currently the largest cryptocurrency exchange in terms of daily volume. Binance is the core global exchange. However, Binance operates separate exchanges in some countries such as the US, UK, Singapore, and Turkey due to regulatory reasons.</span></p>
<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;font-size:11pt;">Since Binance has global operations, the exchange does a lot of hiring on a regular basis. Being a market leader, Binance Jobs also comes with significant perks. Most of the jobs are remote, with flexible working hours. Binance also offers health insurance, the option to be paid in crypto, and programs to develop your skills.</span></p>
<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;font-size:11pt;">If you're looking for Binance US Jobs, a wide range of them are also available most of the time. On average, the Binance Interview process lasts 2-4 weeks with 4 steps: Application Review, Interview, Offer, and finally Onboarding.</span></p>
<p><span style="background-color:transparent;color:#000000;font-family:Arial,sans-serif;font-size:11pt;">Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.</span></p>

<h3><strong>Role Overview</strong></h3><ul><li><strong>Position:</strong> Customer Service BI Specialist</li><li><strong>Location:</strong> Remote (Lisbon Metropolitan Area)</li><li><strong>Type:</strong> Full-time</li></ul><h3><br></h3><h3><strong>Key Responsibilities</strong></h3><ul><li>Analyze customer service data to identify behavior patterns and issue trends</li><li>Build and maintain dashboards and real-time reporting tools</li><li>Provide actionable insights to improve team performance and operational efficiency</li><li>Conduct root cause analysis on KPIs (e.g., CSAT, resolution rate)</li><li>Present findings to senior management and cross-functional teams</li><li>Ensure data accuracy and support forecasting efforts</li><li>Train team members on BI tools and techniques</li></ul><h3><br></h3><h3><strong>Requirements</strong></h3><ul><li>3–5 years in BI, data analysis, or a related role</li><li>Strong skills in SQL, Python, R, or similar tools</li><li>Experience with Tableau, Power BI, or other visualization tools</li><li>Solid knowledge of databases, data warehousing, and statistical modeling</li><li>Degree in Data Science, Statistics, CS, Business Analytics, or related field</li><li>Strong communication and problem-solving abilities</li><li>Experience in crypto, financial services, or compliance is a plus</li></ul><h3><br></h3><h3><strong>Why Consider This Role</strong></h3><ul><li>Work at the world’s leading crypto exchange</li><li>Drive data-based decision-making for customer operations</li><li>Remote flexibility with global impact</li><li>Competitive salary and growth opportunities</li></ul>

Customer Service BI Specialist

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