Customer service representative - Aetna incorporation

Job Title: Customer Service Representative

Salary: $3,200 - $5,400/month

Location: Remote (Hiring in the United States)

Job Type: Full-time / Part-time

About the Role

We are seeking a Customer Service Representative to assist clients with inquiries, provide effective solutions, and ensure customer satisfaction through excellent service and support. This role is ideal for individuals who are proactive, customer-focused, and have strong problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat with professionalism and efficiency.
• Provide accurate information regarding company services, policies, and procedures.
• Resolve customer issues by identifying problems and offering effective solutions.
• Maintain a positive and empathetic attitude towards customers at all times.
• Keep detailed records of customer interactions and transactions.
• Collaborate with internal teams to improve customer service processes.
• Stay up to date with company products and industry trends.

Qualifications & Skills

• Previous experience in customer service, support, or a related field preferred.
• Strong communication and active listening skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Problem-solving skills with a customer-first mindset.
• Proficiency in CRM software or the ability to learn new systems quickly.
• High school diploma or equivalent (Bachelor’s degree preferred).

Why Join Us?

• Competitive salary with growth opportunities.
• Remote flexibility with a supportive team environment.
• Ongoing training and career development programs.
• Opportunity to work in a dynamic and customer-centric company.

If you have a passion for helping customers and want to be part of a growing team, we’d love to hear from you!