Customer Service Representative (Non-IT, Remote)

Job Title: Customer Service Representative

Location: Remote (India - Pan India)

Type: Full-Time

About Cloverleaf Care

Cloverleaf Care is a rapidly growing healthcare services company based in the United States, dedicated to providing exceptional home care services to seniors and adults with special needs. We are committed to improving the quality of life for our clients by offering personalized, non-medical care, aging-in-place services, and specialized care for conditions like Alzheimer's, dementia, stroke recovery, and more. Our team works remotely in a positive, supportive environment, where innovation and collaboration are encouraged.

Job Summary

We are looking for an enthusiastic, customer-oriented Customer Service Representative with 2+ years of experience to join our operations team. This remote position is based in India, and you will work during the US day shift (9 pm - 6 am IST, Monday to Friday). If you have strong communication skills in English and a background in customer service, we would love to have you join our growing team.

Key Responsibilities

As a Customer Service Representative, your primary responsibilities will include:

• Scheduling & Coordination: Organize the day-to-day activities of healthcare workers and ensure smooth scheduling.
• Caregiver Hiring: Screen and hire caregivers based on client needs and service standards.
• Client & Staff Communication: Maintain regular communication with field staff and build strong, interpersonal relationships.
• Service Delivery: Manage the service delivery platform to meet company standards and ensure the best match between clients and caregivers.
• Reporting: Prepare daily and weekly staffing reports, ensuring accurate documentation and communication.
• Customer Support: Provide outstanding customer service over the phone, addressing client concerns and inquiries.
• HR Support: Assist with payroll functions and provide HR support to healthcare workers.

Qualifications

• Experience: Minimum of 2+ years in a customer service role.
• Communication Skills: Fluent in spoken and written English is a must.
• Computer Skills: Expertise in using documents, spreadsheets, and web applications is essential.
• Problem-Solving: Strong problem-solving skills, with an ability to work independently.
• Organization: Detail-oriented, highly organized, and capable of multitasking effectively.
• Self-Starter: Excellent time management skills and the ability to work autonomously.
• Customer Service Experience: Prior experience in customer service with US or UK clients is highly desirable.
• Technology Requirements: Clear phone voice quality and HD video quality during interviews and work sessions. You must have a laptop or desktop with a webcam, headset, and high-speed internet connection.
• Work Environment: Dedicated home office space for a professional and distraction-free work environment.
• Shift Timing: 9 pm to 6 am IST (Monday to Friday).

Perks & Benefits

• Competitive Pay: Competitive salary with the potential for bonuses and incentives.
• Career Growth: Opportunity for career advancement within a professional organization that leads with innovative processes and technology.
• Work from Home: Enjoy a permanent remote work setup in a positive and supportive work environment.
• Training & Education: Continuous learning opportunities to enhance your skills and career development.
• Recognition: Receive recognition and lucrative incentives for your contributions and performance.

How to Apply

Please submit your resume and cover letter through the "Apply to Position" button on the job posting page. Do not apply more than once for this position to avoid your application being rejected.

Note:

• You will receive an email with a link to a page where you can share more about yourself. Completing this step is essential to be considered for the role.
• All emails related to this position will come from an email address containing 'cloverleaf-care.breezy-mail.com.' Please ensure you monitor your spam folder.
• Only apply through the provided link; direct emails or calls to the company will not be responded to.

Join Cloverleaf Care and become part of a team that values quality service, growth, and positive client outcomes. If you have the passion and skills for customer service and healthcare coordination, we’d love to hear from you !. Contact us:408-379-7000