Job Title: Customer Success Manager, APAC

Company: Chainlink Labs

Location: Hong Kong / Singapore / Remote

Department: Customer Service, Sales & Business Development

About Chainlink Labs

Chainlink Labs is the leading developer behind Chainlink, the decentralized computing platform that powers the verifiable web. Our solutions provide access to real-world data, off-chain computation, and secure cross-chain interoperability for banking, DeFi, global trade, and gaming.

We partner with major financial institutions like Swift, DTCC, and ANZ, as well as top Web3 projects like Aave, Compound, GMX, Maker, and Synthetix.

Your Impact

As a Customer Success Manager, APAC, you will play a pivotal role in ensuring startups and partners succeed within Chainlink’s BUILD program. You will:

✅ Develop new tiering systems for both existing and new BUILD projects.

✅ Ensure strategic positioning of startups for success in decentralized finance.

✅ Lead resource planning for BUILD’s technical objectives and growth.

✅ Align objectives and key results (OKRs) across teams for program success.

✅ Create a comprehensive success strategy, including offboarding and an alumni network.

✅ Foster long-term relationships with successful startups beyond onboarding.

What You’ll Need

✔️ Fluent in Mandarin and English (written & spoken).

✔️ Strong understanding of financial markets & products (RWAs, DeFi, etc.).

✔️ Problem-solving mindset to tackle challenges in partnerships & integrations.

✔️ Excellent communication, negotiation, and interpersonal skills.

✔️ Proven experience in managing multiple accounts, driving growth, and delivering client success.

✔️ Ability to adapt to fast-paced, evolving industries and stay ahead of trends.

✔️ Cross-functional collaboration skills, working with partnerships, marketing, legal, and technical teams.

✔️ Experience in strategic account planning and growth strategies.

Preferred Qualifications

⭐ Strong network within financial institutions and the ability to influence decision-making.

⭐ Experience with digital assets and blockchain within a financial services provider.

⭐ Innovative mindset, with a track record of creative solutions to business challenges.

Why Join Chainlink Labs?

🌍 Global, remote-first company with flexible work arrangements.

⏳ Work-life balance, with the ability to overlap working hours with EST.

💡 Cutting-edge industry with rapid innovation in decentralized computing.

💰 Competitive salary, benefits, and professional development opportunities.

🌎 Work with top-tier financial institutions and Web3 leaders.

Commitment to Diversity & Inclusion

Chainlink Labs is an equal opportunity employer that values diversity. If you require accommodation during the hiring process, please let us know.

📩 Apply today and help shape the future of decentralized finance! 🚀