Director, Industry Advisor

Job Title: Director, Industry Advisor - Utilities

Location: Remote

About Salesforce

We are Salesforce, the Customer Company, committed to inspiring the future of business with AI, Data, and CRM. Leading with our core values, we help organizations in every industry blaze new trails and connect with their customers in innovative ways. At Salesforce, we empower you to be a Trailblazer — driving your performance, career growth, and transforming the world for the better. If you believe in business as a powerful platform for change and in companies doing well while doing good, Salesforce is the right place for you.

Department Description

As part of the Industrial, Consumer, and Energy (ICE) team, the Industry Advisor team plays a crucial role in driving Salesforce's growth. We solve real-world problems, identify optimal solutions, and build deep trust with both internal and external stakeholders. Our goal is to bring the customer and industry lens to everything we do and ensure Salesforce is seen as a thought leader and strategic partner in the industries we support.

Role Description

We are seeking a dynamic and experienced Industry Advisor Director for Utilities to join our team. In this role, you will work closely with the existing advisory team to define strategy for the AMER market. You will be responsible for developing a strong point of view, keeping up-to-date with industry trends, and leading the strategic customer engagements. You'll work with C-level executives to ensure Salesforce is positioned as the preferred partner in the utilities industry. Your role will be essential in helping us expand and enhance relationships with key stakeholders and driving Salesforce's success in the sector.

Key Responsibilities

• Industry Expertise: Leverage your in-depth industry knowledge to bring an agnostic perspective on various industry topics, elevating customer conversations and creating internal and external discussions with influential industry leaders.
• Stakeholder Alignment: Partner with AMER Operational Unit (OU) leaders to ensure alignment with priorities and strategies, crafting customized solutions for customer engagements.
• Customer Engagements: Engage with customers in strategic meetings, roundtable discussions, and individual sessions to build relationships, showcase your industry expertise, and promote Salesforce’s value.
• Account Strategy: Act as a trusted advisor to the sales team, providing valuable insights into customer needs and creating customized Salesforce solutions to meet their objectives.
• Global Strategy Execution: Work alongside global marketing, go-to-market, and solution engineering teams to drive consistent strategies across markets.

Your Impact

• Own the strategy for account planning and target opportunities, converting those strategies into actionable account plans.
• Tailor Salesforce solutions and messaging for customers, driving customer satisfaction and engagement.
• Foster long-term relationships with C-level executives to support their digital transformation goals.
• Drive the adoption of Salesforce's industry clouds and solutions, ensuring the success of key accounts in the utilities industry.

Minimum Requirements

• Expertise in the utilities industry with experience working directly in or consulting for this vertical.
• Proven leadership skills with experience managing geographically dispersed teams with diverse competencies.
• Deep understanding of industry trends and challenges in utilities, particularly in digital transformation.
• Strong communication, presentation, and writing skills, capable of creating thought leadership content.
• Experience engaging with C-level executives and translating industry trends into actionable strategies.
• Ability to thrive in a fast-paced environment, adapting to new challenges and opportunities.

Preferred Requirements

• Prior experience in utilities management or demonstrated success across multiple organizations in the industry.
• Active participation in leading industry associations.
• Strong interpersonal skills and proven success in a matrixed, collaborative environment.

Accommodations

Salesforce is committed to providing reasonable accommodations to individuals with disabilities during the application process. If you require assistance, please submit a request via our Accommodations Request Form.

Equal Opportunity Employer Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. We also welcome applicants with arrest or conviction records, as per applicable regulations.

For Illinois-based roles, the base salary hiring range for this position is $228,130 to $335,720.

At Salesforce, we believe that business can be a force for good, and we are passionate about creating an inclusive environment where every individual can succeed. Join us and help drive the future of business and customer success!