Native UX Researcher - Crypto

🔹 Job Title: Crypto-Native UX Researcher

📍 Location: Remote (Lagos, Nigeria preferred)

🏢 Company: Token Metrics

🕒 Job Type: Full-time

🌐 About Token Metrics

Token Metrics is an AI-powered crypto analytics platform that delivers insights, indices, and predictions to help investors navigate the blockchain space. They support users in over 50 countries, ranging from retail traders to institutional investors.

🧠 Role Overview

Token Metrics is seeking a crypto-native UX Researcher who understands blockchain deeply and can uncover user needs to create seamless, data-informed experiences. You'll play a key role in shaping UX for advanced tools like prediction models, analytics dashboards, and portfolio trackers.

🔍 Key Responsibilities

• Conduct qualitative and quantitative research (e.g., user interviews, surveys, usability tests).
• Analyze platform interactions and on-chain behaviors (wallet usage, trading, token holdings).
• Use blockchain tools like Dune Analytics, Etherscan to support findings.
• Collaborate with designers and product teams to deliver actionable UX improvements.
• Develop artifacts like personas, journey maps, and wireframes to guide product development.
• Engage with users directly to uncover pain points and user motivations.
• Stay current with Web3 UX trends, advocating for clarity, trust, and accessibility.
• Present user research insights and tie them to Token Metrics’ strategic goals.

✅ Qualifications

• 3+ years in UX research or related design field.
• Crypto-native with real experience using wallets (MetaMask, Trust Wallet), trading platforms, DeFi, and staking tools.
• Hands-on knowledge of on-chain analytics, governance, or blockchain-based user behaviors.
• Strong grasp of user-centered design, testing methods, and UX frameworks.
• Excellent communication skills, able to present findings to cross-functional stakeholders.

💡 Why You Should Apply

• Make a real impact on a platform shaping the future of crypto investing.
• Join a remote-first, globally distributed team of Web3 enthusiasts.
• Work at the intersection of blockchain and user experience, helping simplify crypto for thousands of users.