Reporting Lead

Position: Reporting Lead

Location: Hyderabad, Telangana, India

Employment: Full-time

Company: Coinbase – Leading cryptocurrency exchange focused on increasing economic freedom globally

About the Role:

You will work closely with the Customer Experience (CX) team to build and maintain reporting tools and dashboards that track operational metrics. Your work will enable data-driven decision-making to improve efficiency and scale business operations.

Key Responsibilities:

• Extract, transform, and load data ensuring accuracy for reporting
• Develop, update, and maintain dashboards to visualize key metrics
• Generate and distribute reports to stakeholders on schedule
• Oversee reporting processes for accuracy and efficiency, driving continuous improvements
• Collaborate with CX leadership and cross-functional teams to identify and solve operational challenges
• Use metrics to influence business decisions and improve customer support quality
• Work in PST time zone (night shift IST)

Requirements:

• Passion for Coinbase’s mission and customer experience
• Minimum 3 years experience in an analyst role (operations, finance, business analytics, etc.)
• Strong SQL skills (4+ years) and data modeling expertise
• Python experience is a plus
• Experience in customer experience or revenue operations preferred
• Strong strategic thinking and problem-solving skills
• Excellent communication skills across different teams and levels
• Adaptability in a fast-paced, evolving environment
• Fluent in English

Nice to Haves:

• Experience with BI tools like Looker, Tableau, or PowerBI
• Ability to quantify qualitative work and summarize findings clearly
• Project management skills

Additional Information:

• Coinbase expects in-person participation throughout the year with multiple team/company offsites
• Equal opportunity employer with commitment to diversity and accommodation