Job Details

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Social Support Agent

Crypto Jobs Remote

Job Description

Social Support Agent I

Coinbase | Hyderabad, Telangana, India

Full-Time

💰 Pay Range: ₹450,000 INR annually + bonus + benefits


🧾 Role Overview

Coinbase is looking for a customer-centric support agent to join its global Social & Email Support team. You’ll handle inquiries via social media platforms and email, ensuring top-tier customer experience through empathy, investigation, and resolution.


🔍 What You'll Be Doing:

  • Resolve customer issues via social media and email, using all available tools.
  • Investigate root causes and provide first-contact resolutions whenever possible.
  • Escalate issues appropriately and ensure they’re accurately documented.
  • Set clear expectations, educate users, and add value during interactions.
  • Be a strong team player and role model in performance and work ethic.


Requirements:

  • 2+ years in customer support, especially in tech, crypto, or financial services.
  • Willingness to work shifts and weekends.
  • Experience in email and social media support (Twitter, Facebook, Instagram, Reddit).
  • Excellent written and verbal English communication.
  • Bachelor’s degree or equivalent.
  • Adaptability to work in a fast-paced, high-growth environment.
  • Comfortable commuting to the office when required.


💡 Nice to Haves:

  • Experience in compliance, fraud, account access, payments, or trust & safety.
  • Familiarity with tools like JIRA, Salesforce, Sprinklr, Google Apps.
  • 1+ year experience in social media-based customer support.


🌍 Why Coinbase:

  • Mission-driven team building the future of global finance.
  • Diverse and high-performance work culture.
  • Opportunity to grow in the crypto space and sharpen problem-solving skills.

Job Overview

  • Job Posted

    5 months ago

  • Job Types

    Full Time, Remote

  • Salary

    Negotiate

  • Job Location

    Hyderabad, Telangana, India

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Coinbase

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