Job Details
Social Support Agent
Crypto Jobs Remote
Job Description
Social Support Agent I
Coinbase | Hyderabad, Telangana, India
Full-Time
💰 Pay Range: ₹450,000 INR annually + bonus + benefits
🧾 Role Overview
Coinbase is looking for a customer-centric support agent to join its global Social & Email Support team. You’ll handle inquiries via social media platforms and email, ensuring top-tier customer experience through empathy, investigation, and resolution.
🔍 What You'll Be Doing:
- Resolve customer issues via social media and email, using all available tools.
- Investigate root causes and provide first-contact resolutions whenever possible.
- Escalate issues appropriately and ensure they’re accurately documented.
- Set clear expectations, educate users, and add value during interactions.
- Be a strong team player and role model in performance and work ethic.
✅ Requirements:
- 2+ years in customer support, especially in tech, crypto, or financial services.
- Willingness to work shifts and weekends.
- Experience in email and social media support (Twitter, Facebook, Instagram, Reddit).
- Excellent written and verbal English communication.
- Bachelor’s degree or equivalent.
- Adaptability to work in a fast-paced, high-growth environment.
- Comfortable commuting to the office when required.
💡 Nice to Haves:
- Experience in compliance, fraud, account access, payments, or trust & safety.
- Familiarity with tools like JIRA, Salesforce, Sprinklr, Google Apps.
- 1+ year experience in social media-based customer support.
🌍 Why Coinbase:
- Mission-driven team building the future of global finance.
- Diverse and high-performance work culture.
- Opportunity to grow in the crypto space and sharpen problem-solving skills.
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