Sr. Customer Success Manager, Digital Media

Job Description: Sr. Customer Success Manager, Digital Media

Company: Adobe

Location: California, United States (Remote)

Salary Range: $135,200 - $234,100 per year + incentives & equity

Job Type: Full-time

About the Role:

Adobe is seeking a Senior Customer Success Manager (CSM), Digital Media to drive adoption, engagement, and value realization for enterprise customers using Adobe Firefly, Express, and Acrobat AI Assistant. You will work closely with executives, account teams, and cross-functional stakeholders to help clients maximize their investment in Adobe’s emerging digital media solutions.

Responsibilities:

• Serve as the primary post-sale contact, developing customer success plans and ensuring alignment with business goals.
• Partner with enterprise clients to streamline workflows, enhance creativity, and improve efficiency using Adobe’s AI-driven solutions.
• Develop targeted adoption strategies to drive engagement and growth.
• Deliver an outstanding customer experience through proactive communication and internal resource orchestration.
• Act as the voice of the customer, advocating for product improvements and sharing strategic insights with Adobe’s internal teams.
• Identify customer risks and lead risk mitigation strategies in collaboration with cross-functional teams.
• Lead executive discussions, customer workshops, and presentations to drive strategic alignment.

Requirements:

• Bachelor’s degree or relevant work experience.
• 10+ years of customer-facing experience in technology success, consulting, business development, or related fields.
• Proven experience managing large, complex enterprise accounts.
• Strong understanding of visual communication challenges and opportunities for businesses.
• Ability to translate complex business needs into effective solutions using Adobe’s digital media products.
• Exceptional communication, relationship-building, and presentation skills.
• Experience in digital marketing, digital media, or creative industries is a plus.
• Ability to travel up to 20%.

Why Join Adobe?

• Work with industry-leading AI-driven digital media solutions.
• Competitive salary, bonuses, and long-term incentives (equity options).
• Be part of a dynamic, innovative, and customer-focused environment.
• Flexible remote work, unlimited career growth opportunities, and inclusive company culture.

Adobe is an equal opportunity employer, fostering diversity and inclusion in the workplace.