Success Strategy & Operations Analyst

Success Strategy & Operations Analyst

Location: Ireland (Remote)

Job Type: Full-time

About HubSpot:

HubSpot is a leading customer relationship management (CRM) platform that provides software to help businesses grow better. Our products include marketing, sales, service, and website management tools that start free and scale with your business. HubSpot is known for its culture that empowers people to do their best work, and we are recognized as one of the best places to work globally.

About the Role:

The Customer Success Strategy and Operations (CSSO) team at HubSpot is looking for a Strategy and Operations Analyst to join the team. This role will focus on providing forecasting and insights for the Customer Success organization, ensuring accurate retention metrics and supporting performance improvements. You will assist with business performance analysis, operational excellence metrics, and solving common issues across the organization.

Key Responsibilities:

• Data-Driven Support: Provide operational and strategic support to the Customer Success organization, using data to inform decisions.
• Performance Analysis & Forecasting: Support weekly, monthly, and quarterly performance analysis, business reviews, and forecasting.
• Operational Excellence: Develop and improve operational metrics and performance management processes.
• Root Cause Analysis: Respond to business requests and conduct root cause analyses to solve common operational issues.
• Cross-Functional Collaboration: Support cross-functional programs and processes to drive productivity improvements.

Qualifications & Skills Required:

• Customer-First Mindset: A passion for supporting customer-facing teams and putting customers at the center of your work.
• Strong Communication Skills: The ability to collaborate across HubSpot and translate data into clear insights.
• Advanced Data Skills: Expertise in Excel, SQL, Python, and experience with data visualization tools (Looker, Tableau, etc.). Knowledge of R (or similar statistical tools) is a plus.
• Results-Oriented: Ability to not only analyze data but also execute on the recommendations.
• Fast-Paced Environment: Ability to thrive in a dynamic, fast-paced environment and work autonomously.
• Experience: Prior experience in management consulting, finance, or strategy & operations is a plus.
• Education: A Bachelor's degree and a minimum of 2 years of related experience or an advanced degree (without experience) or equivalent work experience.

Why You Should Apply:

• Inclusive Culture: HubSpot is committed to diversity and inclusion and provides an environment where you can grow and succeed.
• Global Team: Work with colleagues across the world in a collaborative and flexible remote environment.
• Development & Learning: HubSpot fosters a culture of continuous learning and growth.

Additional Information:

• Remote Flexibility: This role offers the flexibility of remote work.
• Accommodation for Disabilities: HubSpot is committed to providing reasonable accommodations during the hiring process.

Our Commitment to Diversity & Inclusion:

HubSpot values diversity and is committed to creating an inclusive workplace. They encourage applicants from all backgrounds to apply.

How to Apply:

By submitting your application, you agree that HubSpot may collect your personal data for recruiting and organizational purposes, as outlined in HubSpot's Privacy Notice.

This role is ideal for someone who has a strong background in data analysis and operational support, especially in customer-facing teams. If you are excited about working in a fast-paced, growth-oriented environment with a customer-first mindset, this could be a great opportunity for you. Let me know if you'd like further assistance with your application!