Client Service Representative

Position: Client Service Representative

Location: Sacramento, CA (Onsite)

Schedule: Monday–Friday, 9:00 AM – 6:00 PM

Salary Range: $34,776 – $53,480 annually

Role Overview:

Provide excellent customer service by managing client relationships, handling inquiries, processing legal documents, and supporting workflow to ensure smooth operations for corporate clients.

Key Responsibilities:

• Build and maintain strong client relationships
• Research, analyze, and process legal documents
• Respond to client requests and inquiries via phone and electronic communication
• Manage client portfolios and workflow to meet deadlines
• Perform data entry, electronic filing, and document retrieval
• Navigate multiple databases accurately and quickly
• Recommend process improvements
• Identify and offer appropriate services to grow client business

Qualifications:

• 5+ years in B2B customer service or administrative roles
• Energetic, detail-oriented self-starter
• Strong research, prioritization, and multitasking skills
• Problem-solving ability
• Proficient in MS Office (Word, Excel), Salesforce is a plus
• Excellent verbal and written communication skills
• Eligible to work without sponsorship