Customer Success Agent II

Customer Success Agent II

Location: Singapore (Remote)

Type: Full-time

About the Role:

Provide world-class support to Coinbase’s high-value customers via phone, messaging, and email. Troubleshoot, resolve issues quickly, and deliver a seamless customer experience in the fast-paced crypto space.

Key Responsibilities:

• Investigate and resolve customer issues across multiple channels
• Use critical thinking to find root causes and solve problems on first contact
• Proactively identify and address customer needs to reduce friction
• Collaborate internally to drive solutions and improve customer experience
• Stay updated on Coinbase products and crypto industry trends

Requirements:

• Minimum 1 year in customer support or service, preferably in fast-paced environments
• Basic knowledge of blockchain, crypto, staking, and related concepts
• Strong communication skills and passion for customer success
• Willingness to work shifts and weekends as needed

Nice to Have:

• Experience with crypto exchanges, financial services, or fintech
• Familiarity with tools like JIRA, Salesforce, Google apps

Salary Range:

~ SGD 72,700 + bonus + benefits