Customer Success Manager III

Position Overview

Role: Customer Success Manager III

Company: ZoomInfo

Location: Bethesda, MD (Hybrid – minimum 3 days/week onsite)

Job Type: Full-time

Salary Range: $70,896 – $111,408 per year + bonus + benefits

Key Responsibilities

• Serve as a strategic partner and trusted advisor to Enterprise clients
• Drive product adoption, retention, and customer satisfaction
• Manage complex customer accounts, reduce churn, and identify expansion opportunities
• Lead business reviews and strategic planning with clients
• Monitor usage data and proactively address adoption challenges
• Align internal resources to client objectives and product value realization
• Deliver clear, value-driven communication with technical and non-technical stakeholders
• Gather and relay client feedback for product and service improvements

Requirements

• 2+ years experience in Customer Success, Account Management, or SaaS Sales
• 2+ years working with Enterprise-level accounts
• Strong understanding of go-to-market functions and processes
• Proven ability to manage multiple accounts and build executive-level relationships
• Excellent communication and presentation skills
• Experience handling complex issues and navigating client expectations
• Familiarity with sales methodologies (e.g., MEDDIC, Sandler, Winning by Design)
• Bachelor’s or Master’s degree preferred

Growth and Development

• Industry-recognized onboarding and training programs
• Ongoing skills development in client success and account strategy
• Exposure to a leading product suite recognized with multiple G2 awards

Compensation & Benefits

• Competitive base salary + bonus
• Equity eligibility
• Medical, dental, and vision insurance
• 401(k) with 50% match up to the first 7%
• 12 weeks parental leave (primary), 4 weeks (secondary)
• Family-forming benefits up to $20,000
• Care.com membership discounts
• Virgin Pulse Wellness Program
• Optional add-ons: pet insurance, legal support, and more

Company Overview

ZoomInfo (NASDAQ: GTM) is a market-leading Go-To-Market Intelligence Platform supporting over 35,000 companies with AI-ready insights, trusted data, and automation to accelerate growth.