Customer Success Manager II

Position

Title: Customer Success Manager II

Company: ZoomInfo

Location: Waltham, MA (Hybrid – minimum 3 days/week in office)

Job Type: Full-time

Salary Range: $53,760 – $84,480/year + bonus + benefits

Key Responsibilities

• Act as a strategic advisor and advocate for assigned customers
• Build strong relationships with stakeholders and executive sponsors
• Drive product adoption, value realization, and customer retention
• Manage risk of churn and drive overall customer satisfaction
• Conduct business reviews, monitor product utilization, and communicate new features
• Collaborate with internal teams to align account strategies with customer goals
• Capture and relay customer feedback to internal teams for continuous improvement

Requirements

• 2+ years of experience in customer success, account management, or SaaS sales
• 2+ years of experience managing Mid-Market accounts
• Strong communication, presentation, and relationship management skills
• Ability to manage multiple customer projects and expectations effectively
• Familiarity with GTM processes and sales methodologies (e.g., MEDDIC, Sandler, Winning by Design)
• Bachelor’s degree or higher preferred
• Ability to translate technical information for non-technical audiences
• Strategic thinker with a customer-first mindset

Training and Growth

• Strong onboarding program focused on first 90 days
• Ongoing learning and development opportunities
• Exposure to a leading product with wide market adoption (G2 recognized)

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) with 50% match on the first 7%
• Eligibility for future equity awards
• 12 weeks parental leave (primary), 4 weeks (secondary)
• Family-forming benefits up to $20,000
• Discounts on Care.com, pet insurance, legal services
• Virgin Pulse wellness program
• Hybrid work structure