Chief Customer Officer – Semrush

Chief Customer Officer – Semrush (Dallas, TX, On-site)

Full-time | Executive Role | Reports to CEO

Semrush is hiring a Chief Customer Officer to lead customer success, support, and experience across SMB, mid-market, and enterprise segments. This role will define and execute strategies to improve retention, satisfaction, NRR, and overall customer lifetime value.

Key Responsibilities:

• Own end-to-end customer experience and retention strategy
• Improve onboarding, adoption, and support across all segments
• Lead customer-facing teams and scale operations
• Use data and AI to personalize and optimize engagement
• Represent the customer at the executive and board level
• Align with product, marketing, and sales teams

Requirements:

• 15+ years in customer leadership roles (SaaS or e-commerce)
• Experience across SMB, MM, and enterprise segments
• Strong data, analytics, and AI-driven decision-making skills
• Board-level communication and global team experience
• Tools: Salesforce, RingCentral, TrustPilot, IronClad
• Bachelor’s required; Master’s preferred

Semrush Offers:

• Unlimited PTO, 401(k), health benefits
• Parental leave, travel coverage, wellness programs
• Global team, growth-focused culture, NYSE-listed