Associate Client Service Representative – Call Center

Position: Associate Client Service Representative – Call Center

Location: Wilmington, DE (Hybrid: 3 days in office, 2 remote)

Schedule: Mon–Fri, 9:00 AM–6:00 PM or 11:00 AM–8:00 PM

Level: Mid-Level

Key Responsibilities:

• Handle inbound customer calls and emails with professionalism
• Research, review, and process legal documents accurately
• Build and manage client relationships; understand their business needs
• Maintain and grow client portfolios
• Enter and retrieve data across multiple internal databases
• Recommend process improvements
• Deliver high-quality service and support cross-functional teams

Qualifications:

• 3+ years in customer service or administrative roles
• Strong communication skills (verbal and written)
• High attention to detail; strong organizational skills
• Proficient in Microsoft Office (Word, Excel)
• Salesforce experience is a plus
• Comfortable in a fast-paced, team-based environment
• Eligible to work in the U.S. without sponsorship

Why CSC?

• Award-winning workplace culture (Top Workplace since 2006)
• Growth opportunities, mentorship, and training
• Annual bonus or commission based on performance
• Excellent benefits: medical, dental, life insurance, 401(k) with match, PTO, tuition reimbursement, more