Bilingual Sr. Customer Success Engineer (French/English)

Bilingual Sr. Customer Success Engineer (French/English)

📍 Remote (U.S. – Detroit, MI preferred) | 💼 Dynatrace

🌐 Hybrid/Remote | 💰 $100K–$125K/year + benefits

🗣️ Fluency in French & English required

Role Summary:

Serve as a trusted technical advisor for Dynatrace’s enterprise clients, delivering expert guidance, troubleshooting complex issues, and driving customer adoption and satisfaction across French and English-speaking accounts.

Key Responsibilities:

• Resolve complex configuration and integration issues
• Advocate for customer needs and influence Dynatrace product roadmap
• Provide training and strategic guidance to ensure successful adoption
• Collaborate with TAMs, Product, R&D, and Support teams
• Participate in business reviews and customer success planning

What You Need:

• 4+ years in technical roles (customer success, support, or similar)
• Fluent in French and English (spoken and written)
• Bachelor’s degree in CS, IT, or equivalent work experience
• Dynatrace Professional Certification (or willing to earn within 6 months)
• 2+ associate-level certifications (e.g. AWS, Azure, Kubernetes)
• Familiarity with:
• Cloud platforms: AWS, Azure, GCP, Kubernetes
• Web/server tech: Apache, IIS, JavaScript, Java, PHP
• DevOps tools: Jenkins, Ansible, Puppet, etc.
• CMDB/ITSM platforms like ServiceNow

Why Dynatrace:

• Market leader in observability and automation
• Work with top global enterprises and partners
• Cutting-edge AI-driven platform (Davis AI)
• Flexible work models and strong culture of innovation