Business Systems Analyst – Customer Operations

Business Systems Analyst – Customer Operations

Company: Udemy

Location: Mexico City (Hybrid – 3 days in office)

Type: Full-time | Mid-level

Role Overview:

Act as the main point of contact for customer support systems (Zendesk, Salesforce). Gather and document requirements, troubleshoot issues, support small system changes, and ensure smooth cross-team communication.

Key Requirements:

• 4+ years in systems analysis or support roles
• Strong with Zendesk/Salesforce Service Cloud
• Familiar with GitHub, Salto (preferred)
• Skilled in documentation and stakeholder communication
• Fluent in English

Why Udemy:

• Free Udemy access + learning budget
• Ownership, impact, and collaboration
• Strong focus on real-world AI adoptio