Job Details
Business Systems Analyst – Customer Operations
Management
Job Description
Business Systems Analyst – Customer Operations
Company: Udemy
Location: Mexico City (Hybrid – 3 days in office)
Type: Full-time | Mid-level
Role Overview:
Act as the main point of contact for customer support systems (Zendesk, Salesforce). Gather and document requirements, troubleshoot issues, support small system changes, and ensure smooth cross-team communication.
Key Requirements:
- 4+ years in systems analysis or support roles
- Strong with Zendesk/Salesforce Service Cloud
- Familiar with GitHub, Salto (preferred)
- Skilled in documentation and stakeholder communication
- Fluent in English
Why Udemy:
- Free Udemy access + learning budget
- Ownership, impact, and collaboration
- Strong focus on real-world AI adoptio
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