Program Manager I, Holiday and Contingency Planning (HCP)

Program Manager I, Holiday and Contingency Planning (HCP)

Location: Hyderabad, Telangana, India

Company: Amazon (ASSPL)

Job Type: Full-time

Role Overview:

You will be part of the Network Operation Center (NOC) team, focusing on managing holiday and contingency planning to ensure smooth transportation execution and minimal customer impact during disruptions. The role demands strong program management skills, data-driven decision making, and collaboration with multiple stakeholders to maintain Amazon’s high standards for customer delivery.

Key Responsibilities:

• Customer-Centric Planning: Understand stakeholder needs and translate them into project plans; drive consensus and process improvements.
• Operational Escalation Management: Handle ground escalations quickly to minimize disruption and communicate with stakeholders effectively.
• Configuration Deployment: Ensure timely and error-free deployment of holiday and contingency configurations.
• Project Management: Define milestones, manage multiple priorities, and drive projects challenging existing processes.
• Stakeholder Collaboration: Organize meetings, share updates, and recommend mitigation strategies during disruptions.
• Data-Driven Analysis: Use data to support decisions and improve network performance.

Basic Qualifications:

• 2+ years of program or project management experience
• 1.5+ years in Program/Operations management
• Strong quantitative decision-making ability and experience driving business/operations metrics
• Exceptional written and verbal communication skills
• Ability to manage competing priorities with minimal supervision
• Strong analytical and problem-solving skills
• Leadership qualities with bias towards action and ownership
• Experience in collaborative management environments

Preferred Qualifications:

• Knowledge of Lean principles and DMAIC methodology
• Experience with MS Access and SQL
• Experience gathering and documenting clear business requirements
• 2-3 years of experience in operations, program management, consulting, or process improvement within e-commerce, FMCG, retail, or manufacturing
• MBA or strong academic track record
• Proven project management skills from initiation to completion
• Strong analytical skills to derive actionable insights from data
• Excellent presentation and communication skills for senior leadership
• Technical aptitude for web-based tools and proficiency in Excel/MS Office

About the Team:

The NOC-HCP team manages configuration changes during holiday and contingency events to protect customer experience and reduce operational impact by collaborating with various stakeholders to implement rapid recovery measures.