Client Service Partner

Job Title: Client Service Partner

Location: Yarmouth, NS or Wilmington, DE (Hybrid)

Schedule: Monday to Friday, standard business hours

Level: Entry-level

Industry: Fintech | Legal Tech | Software | Financial Services | Cybersecurity

About CSC:

CSC is a global provider of business, legal, tax, and digital brand services. With a presence in 140+ jurisdictions, CSC supports enterprise clients by securing their online presence and managing compliance.

Role Overview:

As a Client Service Partner, you'll be the primary contact for B2B clients using CSC's internet products. You will resolve inquiries, troubleshoot technical issues, and help protect clients’ domain portfolios and digital assets—delivering an exceptional client experience.

Key Responsibilities:

• Respond to client inquiries via phone, email, and chat
• Manage and support domain names, DNS, and digital certificates
• Troubleshoot technical and billing issues
• Build lasting client relationships by understanding their needs
• Collaborate with internal teams on projects and escalations
• Maintain knowledge of CSC products and industry trends
• Strive to meet or exceed performance metrics (e.g., Net Promoter Score)

Requirements:

• Experience in a customer-centric or service role
• Strong written and verbal communication skills
• Problem-solving and critical thinking abilities
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to learn new technology and manage competing priorities
• Strong organizational skills and attention to detail
• Bilingual skills a plus

What You’ll Get:

• Professional onboarding and mentoring
• Access to learning platforms and ongoing training
• Supportive, collaborative team culture
• Hybrid work flexibility
• Competitive compensation and performance bonuses
• Comprehensive benefits including leave, tuition reimbursement, and more