Client Service Representative - Annual Reports

Job Title: Client Service Representative - Annual Reports

Location: Chicago, Illinois (Onsite)

Level: Senior

Salary: Approx. $50,000/year

Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Industry: Fintech | Legal Tech | Cybersecurity | Software | Financial Services

Company Overview:

CSC is a global leader providing business, legal, tax, and digital brand services to clients worldwide. With a strong presence across 140+ jurisdictions and over 8,000 employees, CSC enables companies to operate smarter and more efficiently.

Role Overview:

As a Client Service Representative on the Annual Report Preparation & Filing team, you will be the key liaison managing client relationships and processing legal documents. You’ll deliver top-tier service to help clients meet deadlines, manage portfolios, and solve inquiries promptly and professionally.

Key Responsibilities:

• Build and nurture client relationships to understand their unique needs
• Research, analyze, review, and process legal documents accurately
• Handle inquiries from clients and internal teams via phone and electronic communication
• Manage client portfolios and organize workflow to meet deadlines
• Data entry, electronic filing, and document retrieval
• Navigate multiple databases efficiently and accurately
• Recommend and implement process improvements
• Proactively identify opportunities to grow client business through outstanding service

Qualifications & Skills:

• Minimum 5 years in B2B customer service or administrative roles
• Energetic self-starter who thrives in a fast-paced, team-oriented environment
• High attention to detail and accuracy
• Strong research, prioritization, and time-management skills
• Ability to multitask and adapt flexibly to changing priorities
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel)
• Experience with Salesforce is a plus
• Eligible to work in the U.S. without sponsorship

Why Work at CSC?

• Supportive, diverse workplace committed to growth and belonging
• Competitive salary and benefits including success-sharing bonuses
• Training, mentorship, and career advancement opportunities
• A stable company voted a Top Workplace annually since 2006