Client Service Representative – Call Center

Client Service Representative – Call Center

📍 Location: Lewisville, TX (On-site)

🕘 Schedule: Mon–Fri, 9:00 AM–6:00 PM or 10:00 AM–7:00 PM EST

📌 Level: Entry-level | Department: Litigation Management Services

Role Overview:

Provide phone and email support related to service of process (legal documents), ensuring timely and accurate handling of customer inquiries from law firms, corporations, and jurisdictions.

Key Responsibilities:

• Answer customer calls and emails regarding legal service of process
• Review, analyze, and process legal documents
• Navigate multiple databases efficiently
• Respond using Outlook, Salesforce, and internal systems
• Build relationships with clients to understand their needs

Requirements:

• Strong verbal/written communication and customer service skills
• High attention to detail and accuracy
• Ability to multitask (handle calls while researching)
• Proficiency in MS Office (Word, Excel, Outlook)
• Salesforce experience is a plus
• Problem-solving and time management skills