Client Service Representative (French + English)

Job Title: Client Service Representative (French + English)

Location: Sophia Antipolis, France

Work Model: Hybrid (3 days in-office)

Level: Junior

Industry: Fintech | Legal Tech | Cybersecurity | Software | Financial Services

Schedule: Full-time, Monday to Friday

Company Overview:

CSC is a global leader delivering business, legal, tax, and digital brand services to companies worldwide. With a presence in over 140 jurisdictions and 8,000+ employees, CSC supports the infrastructure behind business success on a global scale.

Role Overview:

You will serve as a primary point of contact for B2B clients, assisting with their internet products and digital assets. Your mission is to provide outstanding client service by responding to inquiries, troubleshooting, managing domain portfolios, and maintaining strong client relationships.

Key Responsibilities:

• Respond promptly and accurately to client inquiries via chat, phone, and email
• Assist clients in managing portfolios of domain names and digital assets to protect their global internet brands
• Troubleshoot and resolve client issues related to domain names, DNS, digital certificates, billing, and technical problems
• Build and nurture client relationships by understanding their unique needs
• Identify and escalate complex issues to internal teams, ensuring timely resolution
• Stay informed about CSC’s services, industry trends, and product updates to act as a trusted client advisor
• Support internal teams with client brand launches, projects, and problem-solving

Qualifications & Skills:

• Fluent in both French and English (written and spoken)
• Experience in a customer-focused role or environment
• Excellent communication skills, both verbal and written
• Strong critical thinking and solution-oriented mindset
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Ability to quickly learn and adapt to new technologies
• Strong organizational skills with the ability to prioritize tasks under pressure
• Tenacious and agile in balancing varying priorities

Why CSC?

• Hybrid work flexibility and a supportive, diverse workplace culture
• Professional growth with training, mentorship, and career advancement opportunities
• Competitive benefits including bonuses, tuition reimbursement, and referral incentives
• Work alongside smart, dedicated colleagues at a company voted a Top Workplace every year since 2006