Job Details

Client Service Representative (German + English)

Customer Success

Job Description

Job Title: Client Service Representative (German + English)

Location: Wiesbaden, Germany (Hybrid – 3 days in-office)

Level: Entry

Schedule: Monday–Friday, 9:00 AM – 6:00 PM

About CSC:

CSC is a global business, legal, tax, and digital brand services provider with operations in over 140 jurisdictions. Known as "the business behind business®", CSC helps enterprises manage domain portfolios, legal documents, and compliance across digital and legal platforms.

Role Overview:

As a bilingual Client Service Representative, you’ll serve as the first point of contact for enterprise B2B clients managing their domain names and digital assets. You’ll ensure client satisfaction by resolving inquiries, troubleshooting technical issues, and collaborating with internal teams.

Key Responsibilities:

Provide support to B2B clients via email, chat, and phone
Manage client portfolios including domain names, DNS, digital certificates, and billing inquiries
Build and maintain client relationships through personalized support
Troubleshoot and resolve service issues or escalate when needed
Collaborate with internal teams on brand launches and custom projects
Stay up to date with product offerings and industry changes
Track and meet service performance metrics (e.g., NPS)

Required Skills & Qualifications:

Fluency in both German and English (written and spoken)
Excellent communication and customer service skills
Experience in customer-facing roles (retail, hospitality, B2B support, etc.)
Proficiency in Microsoft Office (Excel, Word, Outlook)
Strong attention to detail and organizational skills
Adaptability in a high-volume, fast-paced environment
Ability to multitask and prioritize with minimal supervision
Critical thinking and a solutions-focused mindset

What You’ll Gain:

Comprehensive onboarding and mentorship
Clear professional development path and leadership support
Flexible hybrid working structure
Competitive salary and benefits package (includes bonus eligibility, annual leave, tuition reimbursement, referral bonuses, and more)