Job Details

Client Service Representative (German + English) (m/w/d)

Customer Success

Job Description

Job Title: Client Service Representative (German + English) (m/w/d)

Location: Wiesbaden, Hessen, Germany (Hybrid – 3 days in-office)

Level: Entry-Level

Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Company Overview:

CSC (Corporation Service Company) is a global leader in business, legal, tax, and digital brand services, operating in over 140 jurisdictions. Trusted by more than 180,000 companies worldwide, CSC helps manage domain portfolios, protect digital assets, and ensure global compliance. With a reputation as “the business behind business®”, CSC offers career growth, innovation, and global impact.

Position Summary:

As a Client Service Representative, you’ll provide front-line support to B2B clients, helping them manage their domain names, DNS, digital certificates, and other internet-related services. You'll troubleshoot issues, maintain strong client relationships, and ensure CSC delivers world-class service.

Key Responsibilities:

Client Support: Promptly respond to inquiries via phone, email, and chat. Support clients in managing domain portfolios and securing their digital brands.
Issue Resolution: Troubleshoot issues and resolve domain-related or technical problems. Coordinate with internal teams to handle complex cases.
Relationship Management: Build long-term relationships by understanding each client’s unique needs and delivering personalized solutions.
Escalation Handling: Identify and escalate complex issues to the appropriate departments while ensuring timely resolution.
Collaboration: Work cross-functionally with internal teams on brand launches, special projects, and operational improvements.
Knowledge Building: Stay updated on CSC’s services, new product offerings, and industry changes to effectively assist clients.
Performance: Meet or exceed key customer service metrics, including response times and client satisfaction (NPS).

Required Qualifications:

Fluent in German and English (written and spoken)
Prior experience in a customer-centric environment (retail, hospitality, B2B, etc.)
Strong communication skills and a professional demeanor
Organized and detail-oriented with the ability to multitask
Familiarity with Microsoft Office tools (Excel, Word, Outlook)
Critical thinking and problem-solving skills
Comfortable with learning and discussing new technologies
Able to work independently and as part of a collaborative team

Preferred Skills:

Experience with domain names, digital brand management, or internet/web services
Additional language skills
Background in tech support, compliance, or legal documentation is a plus

What CSC Offers:

Hybrid work model with flexibility (3 days on-site)
Competitive salary and benefits package
Success-sharing bonuses based on performance
Structured onboarding, training, and mentorship
Career advancement in a global organization
Access to digital learning platforms (e.g., Open Sesame)
Tuition reimbursement, referral bonuses, and wellness programs

Why Work at CSC?

Voted a Top Workplace every year since 2006
A mission-driven, people-first culture focused on diversity, inclusion, and belonging
A global leader with growth opportunities and a reputation for innovation and service excellence