Customer Service Representative – German Speaker

Job Title: Customer Service Representative – German Speaker

Location: London, UK (Hybrid – 3 days in-office)

Level: Mid

Industry: Fintech | Legal Tech | Software | Financial Services | Cybersecurity | Data Privacy

About CSC:

CSC is a global leader in delivering business, legal, tax, and digital brand services, helping over 180,000 companies worldwide protect and manage their online and legal presence.

Role Overview:

As a Customer Service Representative, you'll support global B2B clients in the tech and web services sector. You will serve as the first point of contact for customer inquiries, manage digital asset portfolios, and provide timely, accurate issue resolution – all while communicating fluently in German and English.

Key Responsibilities:

• Respond to client inquiries via chat, phone, and email
• Troubleshoot technical issues and manage client requests
• Support clients in managing domain names, DNS, SSL certificates, and billing
• Build and maintain strong client relationships
• Collaborate with internal teams to resolve escalated or complex issues
• Continuously learn about industry developments and CSC products

Qualifications:

• Fluent in German and English (required)
• Experience in a customer-facing role (retail, hospitality, tourism, etc.)
• Strong communication, problem-solving, and multitasking skills
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to prioritize work in a fast-paced environment
• Additional languages are a plus

What CSC Offers:

• Comprehensive onboarding and training
• Mentorship and career development
• Monthly job-related learning opportunities
• Competitive salary, performance bonuses, and benefits
• Hybrid flexibility and a supportive team culture