Customer Service Representative (Polish)

Position: Customer Service Representative (Polish)

Company: Binance

Location: Tallinn, Estonia (Remote)

Job Type: Full-time

About Binance:

Binance is the world’s largest cryptocurrency exchange by trading volume and users, trusted by over 280 million people across 100+ countries. The company offers services across trading, finance, education, research, Web3, and more—driving financial inclusion through digital assets.

Role Overview:

As a Customer Service Representative, you will handle live chat and calls, address user inquiries, and support customers using the Binance platform. You’ll be a key part of the frontline support team, ensuring user satisfaction through clear, helpful, and empathetic communication.

Responsibilities:

• Manage a high volume of live chat and phone inquiries
• Understand and resolve customer needs efficiently and accurately
• Handle complaints, offer timely solutions, and ensure follow-ups
• Provide accurate information about the platform and processes
• Adhere to communication protocols and company policies
• Go the extra mile to support and retain users

Requirements:

• Bachelor's degree or above
• Proficiency in Polish and English (required for customer and team communication)
• At least 1 year of customer service experience, preferably in finance or e-commerce
• High integrity, attention to detail, and strong sense of responsibility
• Excellent communication and problem-solving skills
• Ability to work under pressure and in rotating shifts (including nights and weekends)

Why Join Binance:

• Help shape the future of global finance
• Work with a flat-structured, user-focused team
• Fast-paced, innovation-driven environment
• Career growth opportunities with international exposure
• Competitive salary and benefits
• Remote work flexibility