Customer Service Representative (Polish)

Position: Customer Service Representative (Polish)

Location: Zagreb, Croatia (Remote)

Employment: Full-time

Company: Binance – Leading global blockchain ecosystem and cryptocurrency exchange

About the Role:

Join Binance’s Customer Service team to provide fast, accurate, and empathetic support to users. You will handle customer inquiries, complaints, and identity verification through live chat and ticketing systems, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Manage a high volume of live chats and phone calls
• Identify customer needs and provide appropriate solutions
• Deliver accurate and comprehensive information
• Handle complaints and ensure timely resolution
• Follow company communication policies and procedures
• Go above and beyond to engage and assist customers

Requirements:

• Bachelor’s degree or higher
• Fluent in Polish and English
• At least 1 year of customer service experience, preferably in finance or e-commerce
• Honest, proactive, and detail-oriented
• Strong sense of responsibility and teamwork
• Ability to work under pressure with excellent communication skills
• Willingness to work shifts, including nights

Why Binance:

• Work with a world-leading blockchain company
• Collaborate with top talent in a user-focused, flat organization
• Experience unique and fast-paced projects with autonomy
• Opportunities for career growth and continuous learning
• Competitive salary and benefits
• Flexible work-from-home options