Customer Service Representative (Portuguese/English)

Customer Service Representative (Portuguese/English)

Location: Lisbon Metropolitan Area (Remote)

Type: Full-time

Posted: 12 hours ago

About Binance:

Binance is the world’s leading blockchain ecosystem and cryptocurrency exchange by trading volume. It serves 280M+ users across 100+ countries, offering a wide range of products in trading, finance, education, and Web3.

Role Overview:

Join Binance’s global Customer Service team to support users via live chat and email. You’ll address inquiries, resolve complaints, and guide users through identification and platform processes. Ideal for individuals who are empathetic, proactive, and thrive in a fast-paced, remote environment.

Responsibilities:

• Handle a high volume of live chats and emails
• Provide clear, accurate, and thorough responses
• Manage customer complaints and follow through to resolution
• Liaise with other departments and document customer feedback
• Maintain high service standards and go above and beyond for users

Requirements:

• College degree or higher
• Fluent in Portuguese and advanced English
• 1+ year of experience in customer service (preferably in finance/e-commerce)
• New graduates with strong potential are also welcome
• High integrity, responsibility, and team spirit
• Excellent communication skills under pressure
• Flexibility to work irregular hours, including nights and weekends
• Positive attitude toward the crypto industry

Why Join Binance:

• Be part of the world’s top blockchain ecosystem
• Collaborate with global talent in a flat, user-first organization
• Work remotely on fast-paced, impactful projects
• Continuous learning and career advancement opportunities
• Competitive compensation and benefits
• Flexible work-from-home arrangements