Customer Service Team Lead – Business License Insurance

Customer Service Team Lead – Business License Insurance

Location: Lewisville, TX (Hybrid)

Schedule: Mon-Fri, 9 AM – 6 PM EST

About CSC:

Global leader in business, legal, tax, and digital brand services with 8,000+ employees worldwide.

Role:

Lead and manage Client Order Coordinators to ensure timely, accurate business license filings and excellent client service.

Key Duties:

• Manage and motivate team, set goals, track performance
• Handle escalations and customer complaints
• Conduct performance reviews and training
• Improve processes and foster team communication

Requirements:

• 3+ years leadership, preferably in customer service/insurance
• Strong communication and organizational skills
• Proficient in MS Office (Excel)
• Detail-oriented, problem solver, adaptable

Benefits:

• Hybrid work
• Competitive benefits & 401(k)
• Bonuses and career growth opportunities