Digital Experience Operations Engineer

Digital Experience Operations Engineer

Location: Mumbai, India (In-office, Rotational shifts)

Level: Junior | Department: Enterprise Technology

Role Overview:

Support end-users and manage workplace technology, ensuring smooth digital experiences across devices, systems, and services.

Key Responsibilities:

• Serve as single point of contact for tech issues and events
• Provide hands-on support for devices (laptops, mobile, AV)
• Manage user access (Azure AD, Exchange, Endpoint Manager)
• Maintain IT asset lifecycle and vendor coordination
• Support office tech setups, moves, and global IT rollouts
• Administer printers, mobile devices, and troubleshooting
• Track service desk performance and user satisfaction

Requirements:

• 2+ years’ IT support/service delivery experience
• Strong skills in Windows, Office, Teams, AD, Azure AD, Exchange, Citrix
• Familiarity with VPN, networking, Intune, and MDM
• ITSM tools (ServiceNow, Jira, Fresh)
• ITIL certification (or willingness to obtain)
• Strong English communication; customer-first mindset

Why Join CSC:

• Global projects and career growth
• Certifications, training, and internal mobility
• Inclusive and diverse culture
• Performance bonuses and benefits