Principal IT ServiceNow Architect

Position:

Principal IT ServiceNow Architect

Location: Philadelphia, PA (with other possible US locations)

Type: Full-time

Salary: $230,000/year base + discretionary bonus + retirement contributions

Company:

Boston Consulting Group (BCG) Platinion — the tech consulting arm focused on digital transformation and IT architecture.

Role Overview:

• Lead high-level ServiceNow architecture and implementation strategy for large-scale, complex programs.
• Collaborate with interdisciplinary teams to develop innovative IT solutions that blend technical know-how with business understanding.
• Drive program governance and ensure alignment of technology with business goals.
• Design and review architecture and code; analyze complex ServiceNow landscapes.
• Translate business processes into effective ServiceNow workflows across modules like ITSM, ITOM, ITAM, HRSD, CSM.
• Support digital transformation efforts using ServiceNow platform capabilities, including low-code/no-code and GenAI workflows.
• Assist with business development, thought leadership, and client engagement.

Key Qualifications:

• Bachelor’s degree in IT or related field (Master’s preferred).
• 8+ years ServiceNow implementation experience (development, configuration).
• 8+ years as an IT Architect.
• Deep technical expertise in:
• ServiceNow lifecycle tools (Studio, CLI, APIs, IntegrationHub)
• Integration methodologies and diverse technology stacks
• Cloud-native applications and microservices architecture
• Data analytics architecture (e.g., Data Lake)
• Programming paradigms (object-oriented)
• Automation tools (DevOps, AIOps)
• Strong communication skills, able to explain complex tech to executives.
• Agile mindset and experience.
• Willingness to travel to client sites as needed.

Benefits:

• Zero-dollar premiums for medical, dental, vision insurance for employees & eligible family members.
• Low copays for medical visits and prescriptions.
• Orthodontia coverage up to $5,000.
• Gym reimbursement, paid parental leave, family support benefits.
• Generous PTO and holiday closures.
• Retirement contributions fully vested annually.