Job Description: Enterprise Solutions Engineer

Location: Remote (Preference for UTC+2 to UTC−5 | Example hubs: Berlin, New York)

Department: Engineering & Product

Employment Type: Full-Time

About ElevenLabs

At ElevenLabs, we’re at the forefront of voice technology innovation. Since our launch in January 2023, we’ve grown to over 1 million users and have partnered with some of the world’s biggest names in media, tech, and AI. Backed by visionary investors like Nat Friedman, Daniel Gross, a16z, and co-founders from Instagram, Oculus, and DeepMind, we recently completed our Series-B funding round at a $1.1B valuation.

We’re building a team of passionate, high-performing individuals who want to push the boundaries of what’s possible in voice AI. If you’re excited about being a part of something that’s shaping the future of content creation and communication—this is your opportunity.

About the Role

We’re looking for a technically skilled and customer-focused Enterprise Solutions Engineer to support our growing enterprise customer base. You’ll work closely with our Sales, Engineering, and Product teams to deliver impactful solutions, enable technical success, and help scale our go-to-market motion with efficient, repeatable tools and resources.

This role blends technical acumen, customer-facing collaboration, and a product-minded approach to solving integration challenges. It’s ideal for someone who thrives in high-growth environments and loves working at the intersection of technology and people.

Key Responsibilities

• Partner with Account Executives to provide expert technical support during the sales cycle.
• Work directly with enterprise customers to understand their technical requirements and design custom integration solutions.
• Build technical demos and proofs of concept that showcase the power and flexibility of ElevenLabs' platform.
• Create enablement content—documentation, walkthroughs, FAQs—to help sales teams better understand and sell the product.
• Develop internal tools or scripts to automate recurring tasks and support scalable customer onboarding.
• Identify common patterns in customer needs and work with the Product team to incorporate those into the platform.
• Advocate for customer needs and act as the technical voice of the user within the company.

Who You Are

We’re looking for individuals who thrive on solving real-world problems and delivering elegant, scalable solutions. You’ll do well in this role if you:

• Are deeply interested in AI and inspired by ElevenLabs’ mission to make content universally accessible through voice.
• Enjoy working with customers, helping them overcome technical hurdles, and iterating on solutions.
• Have a pattern recognition mindset and are always thinking of ways to standardize and scale.
• Communicate effectively and adapt your message to both technical and non-technical audiences.
• Are self-directed, collaborative, and excited to work in a fast-moving, remote-first startup environment.

Required Skills & Experience

• Strong programming skills, particularly in Python.
• Solid understanding of software architecture, APIs, and integration patterns.
• Experience (formal or informal) working directly with customers in a technical context.
• Proven ability to collaborate cross-functionally with Sales, Engineering, and Product teams.
• Strong communication and presentation skills.

Nice to Have:

• Experience building internal tools or self-service resources.
• Background in technical sales, solutions engineering, developer advocacy, or customer success.
• Familiarity with voice, speech, or AI-based technologies.

What We Offer

• High-velocity innovation: Experiment fast, learn quickly, and iterate in small, autonomous teams.
• Global team: Work alongside team members in 30+ countries, with in-person meetups (our last offsite was in Croatia!).
• Remote-first culture: Work from anywhere, with async-friendly workflows and minimal meetings.
• Continuous growth: Learn from top minds in AI, and shape your own path based on what you love doing most.

Apply Now

Join us in building the future of voice AI. If you love working with customers, solving technical problems, and shaping cutting-edge tools, we’d love to meet you.