Lead Technical Account Manager (SC Cleared)

Lead Technical Account Manager (SC Cleared)

📍 Remote (UK-based only) | 🏢 Dynatrace

💼 Senior-Level | 💡 Observability, Cloud, SaaS, AI

Role Overview:

Act as a trusted advisor to enterprise clients, driving adoption, resolving complex issues, and aligning Dynatrace solutions with customer goals. You’ll lead technical strategy, coach TAMs, and advocate for client success—requiring UK Security Clearance.

Key Responsibilities:

• Lead technical support and strategic planning for key accounts
• Resolve advanced configuration/integration issues
• Provide technical enablement and host web-based training
• Coach and mentor Technical Account Managers (TAMs)
• Liaise with Product, R&D, and Support as customer advocate
• Participate in business reviews and product roadmap input

What You’ll Need to Succeed:

• 6+ years in technical account management or related roles
• Experience working with enterprise clients and executive stakeholders
• Strong knowledge of SaaS, cloud (AWS, Azure, GCP), Kubernetes, CI/CD tools
• Dynatrace Professional Certification (or willing to obtain in 6 months)
• Two or more associate-level certifications (e.g., AWS, Azure, Kubernetes)
• Exceptional communication and leadership skills

Security Requirement:

Must be a UK sole national, living in the UK for the past 5 years, with active SC clearance or eligibility to obtain higher-level clearance.

Why Join Dynatrace:

Work with cutting-edge technologies and global leaders, earn competitive pay, and drive impact with Fortune 100 customers. Collaborate across teams and thrive in a culture of innovation and technical excellence.