Job Details
Senior Technical Support Engineer
Customer Success
Job Description
Senior Technical Support Engineer
š Mumbai, India (Hybrid) | š¢ Dynatrace
Provide advanced technical support for the Dynatrace platform. Resolve complex customer issues, mentor junior engineers, and drive product and process improvements in a fast-paced, collaborative environment.
Key Responsibilities:
- Act as senior escalation point for technical issues
- Collaborate with R&D and Product teams
- Lead knowledge-sharing and incident analysis
- Improve support processes and customer experience
What You Bring:
- 3+ years in tech support or engineering
- Strong Linux/Windows, networking, and cloud troubleshooting skills
- Dynatrace cert (or willingness to earn it)
- REST API, log analysis, performance tools experience
- Bonus: Load testing (JMeter, LoadRunner)
Why Join Dynatrace:
Work with top-tier clients and cloud partners, cutting-edge AI tech, and a global leader in observability and security.
Related Jobs
Latest Related Job For You
Full timeHybrid
Senior Technical Support Engineer
Linz, Austria
- Customer Success
- Negotiate
- 8 hours ago
Full timeHybridOn site
Sr. Customer Success Engineer
Denver, CO
- Customer Success
- Negotiate
- 8 hours ago
Full timeHybridRemoteOn site
Bilingual Sr. Customer Success Engineer (French/English)
Remote
- Customer Success
- Negotiate
- 8 hours ago
Full timeRemote
Lead Technical Account Manager (SC Cleared)
Remote (UK-based only)
- Customer Success
- Negotiate
- 8 hours ago
HybridOn siteFull time
Technical Support Engineer II
Denver, CO
- Customer Success
- Negotiate
- 8 hours ago
Full timeOn site
Program Manager ā Community & Open Ecosystem
Linz, Austria
- Customer Success
- Negotiate
- 8 hours ago
Full timeHybridOn siteRemote
Client Service Representative ā Call Center
Lewisville, TX
- Customer Success
- Negotiate
- 8 hours ago
Full timeOn site
Team Leader ā Client Service
Sacramento, CA
- Customer Success
- Negotiate
- 8 hours ago
