Senior Technical Support Engineer

Senior Technical Support Engineer

📍 Mumbai, India (Hybrid) | 🏢 Dynatrace

Provide advanced technical support for the Dynatrace platform. Resolve complex customer issues, mentor junior engineers, and drive product and process improvements in a fast-paced, collaborative environment.

Key Responsibilities:

• Act as senior escalation point for technical issues
• Collaborate with R&D and Product teams
• Lead knowledge-sharing and incident analysis
• Improve support processes and customer experience

What You Bring:

• 3+ years in tech support or engineering
• Strong Linux/Windows, networking, and cloud troubleshooting skills
• Dynatrace cert (or willingness to earn it)
• REST API, log analysis, performance tools experience
• Bonus: Load testing (JMeter, LoadRunner)

Why Join Dynatrace:

Work with top-tier clients and cloud partners, cutting-edge AI tech, and a global leader in observability and security.