Sr. Customer Success Engineer

Sr. Customer Success Engineer

Location: Denver, CO (Hybrid)

Salary: $100K-$125K DOE

Level: Mid-Level

About Dynatrace

Dynatrace is a leader in AI-driven cloud observability, trusted by over 50% of the Fortune 100. We help enterprises automate cloud operations and deliver secure, high-performing software.

Role Overview

You’ll act as a technical expert and customer advocate, resolving complex issues, driving product adoption, and helping customers maximize their use of Dynatrace solutions. Collaborate across teams to ensure customer success and influence product improvements.

Responsibilities

• Troubleshoot and resolve advanced configuration and integration issues.
• Provide guidance and training to customers and internal teams.
• Advocate for customers in support and product discussions.
• Participate in business reviews and strategic planning.
• Mentor Technical Account Managers and share best practices.

Requirements

• Bachelor’s degree or equivalent experience.
• 4+ years supporting enterprise SaaS or IT solutions.
• Strong communication skills, able to engage executive stakeholders.
• Experience with cloud platforms (AWS, Azure, GCP), Kubernetes, DevOps tools, and ITSM platforms.
• Dynatrace certification (or willingness to certify within 6 months).
• Proven customer-focused mindset and problem-solving skills.

Why Join Dynatrace?

Work with cutting-edge AI and cloud tech, competitive pay and benefits, and make a real impact with top global enterprises.