Team Leader – Client Service

Team Leader – Client Service

• Location: Sacramento, CA (On-site)
• Salary: $70K–$80K/year
• Schedule: Mon–Fri, 9:00 AM–6:00 PM
• Level: Mid-level | Department: Corporate Transactions

Role Overview:

Lead a team of Client Service Representatives to ensure timely, high-quality corporate transaction services. Manage performance, resolve escalations, and foster a collaborative team environment.

Key Responsibilities:

• Supervise daily operations and team workflows
• Set team goals and performance metrics
• Coach, mentor, and conduct performance reviews
• Resolve client issues and handle escalations
• Improve processes and enforce operational policies
• Coordinate training, team-building, and employee development
• Maintain high client satisfaction and service levels

Requirements:

• 3+ years in a leadership role (customer service or compliance preferred)
• Proven experience developing team performance and mentoring
• Strong analytical, decision-making, and change management skills
• Excellent communication and organizational abilities
• Proficiency in MS Office, especially Excel