Team Leader – Client Service (Business License Insurance)

Job Title: Team Leader – Client Service (Business License Insurance)

Location: Wilmington, DE (Hybrid)

Schedule: Monday–Friday, 9:00 AM – 6:00 PM

Level: Mid-level

Industry: Fintech | Legal Tech | Financial Services | Cybersecurity | Software

Experience Required: 3+ years in team leadership

About CSC:

CSC is a global leader in business, legal, tax, and digital brand services. Supporting 90% of the Fortune 500®, CSC operates across 140+ jurisdictions and employs over 8,000 professionals.

Role Overview:

As a Team Leader, you will supervise a team of Client Order Coordinators handling Business License filings. You'll ensure service excellence, team development, and operational efficiency, while actively engaging in day-to-day operations and issue resolution.

Key Responsibilities:

• Lead and motivate a client service team in a collaborative environment
• Set team goals and track performance against KPIs
• Delegate tasks, manage deadlines, and oversee daily operations
• Conduct performance reviews and coach team members
• Resolve client issues and handle escalations
• Develop and implement process improvements and operational policies
• Promote a positive team culture and organize team-building activities

Requirements:

• Minimum 3 years of leadership experience in client service
• Strong mentoring, performance management, and coaching skills
• Excellent verbal and written communication
• Proficient in Microsoft Office, especially Excel
• Strong analytical, decision-making, and problem-solving abilities
• Effective in managing change and driving process improvements
• Highly organized with attention to detail

Why Work at CSC?

• Voted a Top Workplace every year since 2006
• Competitive salary + annual success-sharing bonus
• Hybrid work model and modern office design
• 401(k) with employer match and profit-sharing
• Medical, dental, life insurance, and tuition reimbursement
• Inclusive, collaborative, and growth-driven culture