Job Details
Technical Business Systems Analyst
Customer Success
Job Description
Technical Business Systems Analyst
Location: Wilmington, DE (Hybrid)
Schedule: Mon–Fri, 8:30 AM–5:30 PM
Level: Mid-Level
Overview:
Serve as the bridge between business and IT, translating business needs into technical solutions. Support software development, data analysis, and project delivery to meet regulatory and operational goals.
Key Responsibilities:
- Gather and document business/technical requirements
- Analyze data (SQL, Excel) to drive insights
- Design workflows, specs, and system integrations
- Coordinate testing (UAT) and project support
- Communicate between business and tech teams
- Identify and recommend process improvements
Qualifications:
- 3–5+ years in business systems or technical analyst roles
- Proficient in SQL, Excel, and project tools (e.g., Jira)
- Familiarity with SDLC, Agile, APIs, and data management
- Strong communication, documentation, and problem-solving skills
- Bonus: Python/JavaScript, BI tools (Power BI, Tableau), Agile/BA certifications
Benefits:
- Annual bonuses, 401(k) with match, full health benefits
- Tuition reimbursement, PTO, and hybrid work model
- Inclusive, award-winning workplace culture
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