Customer Success Manager

Job Title: Customer Success Manager II

Location: Vancouver, WA (Hybrid)

Company: ZoomInfo

Job Type: Full-time

Salary: $53,760 – $84,480/year + bonus + benefits

Job Summary:

As a Customer Success Manager II at ZoomInfo, you'll manage strategic customer relationships to drive product adoption, retention, and growth. You'll act as a trusted advisor to clients, deliver business reviews, and align ZoomInfo’s value with customers’ evolving needs. The role is focused on ensuring customer satisfaction while identifying expansion opportunities.

Key Responsibilities:

• Build and maintain strong relationships with mid-market strategic customers
• Drive product adoption and ensure customers achieve business value
• Conduct regular business reviews and success planning
• Monitor account health, identify risks, and collaborate on renewals
• Advocate for customer needs internally and share feedback with product teams

Qualifications:

• 2+ years in customer success, account management, or SaaS sales
• Experience working with mid-market clients
• Strong communication and presentation skills
• Ability to manage multiple projects and build cross-functional alignment
• Familiarity with sales methodologies (e.g., Sandler, MEDDIC) is a plus
• Bachelor’s or Master’s degree preferred

Perks & Benefits:

• Hybrid work model (3+ days/week in office)
• Comprehensive medical, dental, and vision coverage
• 401(k) with match
• Equity eligibility and bonus potential
• Parental leave and family support programs
• Ongoing training and career development

About ZoomInfo:

ZoomInfo (NASDAQ: GTM) is a Go-To-Market Intelligence Platform used by over 35,000 companies to drive faster growth with trusted data and AI-powered insights.