IT Support Specialist

IT Support Specialist

Company: Udemy

Location: Mexico City (Hybrid: 3 days in-office)

Salary: $320K–$400K MXN/year

Level: Junior

Role Overview:

Provide L1 and L2 support for Udemy employees in the AMER region. Handle IT requests, device management, SaaS tools, and collaborate with global IT and workplace teams.

Key Responsibilities:

• Troubleshoot Mac, Windows, mobile devices
• Manage onboarding/offboarding & hardware lifecycle
• Support tools like Google, Okta, Slack, JAMF, ServiceNow
• Assist with AV, asset management, and patching

Requirements:

• 2+ years in IT support, ideally in a SaaS environment
• Experience with MDM tools, ticketing systems, and executive support
• Strong communication and problem-solving skills

Why Udemy:

• Growth-focused with full course access
• Hands-on impact and ownership
• Collaborative and inclusive team environment