Key Account Manager, AVS

🧾 Job Summary

Role: Key Account Manager (AVS – Associate Vendor Specialist)

Location: Cape Town, Western Cape, South Africa

Company: Amazon Commercial Services (South Africa) (Pty) Ltd

Employment Type: Full-time

Seniority Level: Associate-to-mid

Team: Amazon Vendor Services (B2B Consulting)

🌍 About the Role

As a Key Account Manager (Associate Vendor Specialist), you’ll act as a strategic consultant to Amazon's vendor partners. You’ll help them grow their business using data analytics, advertising insights, and e-commerce best practices across operations, marketing, and supply chain. This is a hybrid role involving consulting, project management, account strategy, and category growth.

🛠 Key Responsibilities

1. Vendor Consulting (Core Service):
2. Analyze performance data to offer tailored, actionable recommendations to vendors on how to grow their Amazon business (e.g., using promotions, fixing catalog quality, increasing availability).
3. Relationship Management:
4. Be the key point of contact for your vendors, focusing on trust, long-term partnerships, and proactive guidance.
5. Supply Chain Optimization:
6. Improve stock availability, lead time management, and operational efficiency for vendors.
7. Marketing & Advertising Support:
8. Plan and manage vendor campaigns around Amazon events (e.g., Prime Day), plus coordinate with Amazon Advertising teams to boost conversion and traffic.
9. Catalog & Discoverability Expansion:
10. Launch new products, manage catalog health, improve visibility and enhance customer journey with quality data.
11. Problem Solving & Project Management:
12. Identify growth blockers and launch cross-functional initiatives to fix them. Own a vendor-focused or Amazon-wide project end-to-end.
13. Team Participation:
14. Collaborate with internal Amazon teams and contribute to broader e-commerce initiatives in South Africa.

✅ Basic Qualifications

• Bachelor’s degree
• 2+ years’ experience in one or more of:
• Key Account Management / Client Success
• Business Consulting / Strategy
• E-commerce / Buying / Category Management
• Marketing or Financial Analysis
• Project/Program Management

🌟 Preferred Qualifications

• Strong negotiation and relationship management skills
• Comfort with ambiguity and entrepreneurial environments
• Experience in data analysis and business storytelling
• Strong verbal and written communication
• Proven record of owning and driving projects to completion
• Passion for e-commerce, digital retail, or vendor enablement