Operations Lead, Amazon Fresh

🧾 Job Title

Operations Lead – Amazon Fresh

📍 Location: Mumbai Metropolitan Region

🏢 Company: ASSPL – Maharashtra (Amazon)

💼 Job Type: Full-time

🚀 Role Overview

As an Operations Lead in Amazon Fresh (a part of Amazon’s Global Specialty Fulfillment or GSF team), you'll take ownership of last-mile delivery station operations. You’ll manage outbound operations across one or more fulfillment sites, ensuring on-time delivery, quality, safety, and customer satisfaction. You'll supervise associates and delivery partners, implement best practices, and escalate when needed.

🔧 Key Responsibilities

• Daily ownership of end-to-end last-mile operations
• Deliver on customer-facing metrics while meeting cost and safety targets
• Lead and coach a team of associates: training, performance management, and motivation
• Conduct 4M and 5S audits to ensure workplace organization and operational effectiveness
• Act as a stand-in for the Area Manager, including managing shifts throughout the day
• Partner with 3P delivery providers to ensure compliance with Amazon standards

✅ Basic Qualifications

• Bachelor's degree
• 1+ year of experience in:
• Customer-facing environments
• Warehousing, logistics, or manufacturing
• Fluent in English (spoken and written)
• Proficient in Microsoft Office, especially Excel

🌟 Preferred Qualifications

• 2+ years of experience in logistics, delivery ops, or manufacturing
• Strong process orientation and ability to manage KPIs
• Hands-on leadership style with ability to work flexible shifts (day/night)