Sales Process Specialist

Sales Process Specialist

📍 Location: Northbrook, IL (Hybrid, 3 days/week on-site)

📄 Type: Full-time

💵 Compensation: $60K–$72K/year (includes base + performance incentive)

Key Responsibilities:

• Serve as primary post-sales contact for Testing, Inspection & Certification (TIC) customers
• Coordinate onboarding, implementation, and ongoing relationship management
• Collaborate with internal teams to ensure issue resolution and customer satisfaction
• Support renewal strategies and identify upsell opportunities
• Maintain customer trust and transparency, channeling feedback to internal teams
• Use CRM and MS Office tools to track and manage customer activity

Qualifications:

• High school diploma (Associate’s or higher preferred)
• 2+ years in customer service or inside sales
• Strong communication, organizational, and problem-solving skills
• Proficient in MS Office and CRM tools