Strategic Customer Success Manager

Strategic Customer Success Manager — Rokt (New York, NY)

Salary: $129K–$160K base, total comp $211K–$252K including equity

Type: Full-time, On-site (4 days/week), up to 25% travel

About Rokt & mParticle:

Rokt recently merged with mParticle, a leading customer data platform, powering billions of transactions and helping global brands leverage data-driven insights to personalize experiences.

Role Overview:

As a Strategic Customer Success Manager, you’ll manage and grow relationships with Rokt’s top-tier global clients, ensuring high customer satisfaction, retention, and expansion of platform usage.

Key Responsibilities:

• Build trusted relationships with key stakeholders in large, high-revenue accounts
• Develop tailored success plans to meet client business goals (e.g., reducing acquisition cost, increasing retention)
• Provide expert guidance on mParticle’s platform and best practices
• Collaborate with sales, product, and solutions teams to align on customer goals and company objectives
• Identify and mitigate risks to customer health and platform adoption
• Drive expansion and renewal opportunities, supporting account growth
• Advocate for customers internally to influence product roadmap
• Present quarterly business reviews and success metrics to clients

Candidate Profile:

• 5+ years customer-facing experience, 3+ years managing global enterprise accounts
• Strong consulting skills with business acumen to assess client needs and drive adoption
• Experience with SaaS platforms, data-driven marketing, and mobile industry preferred
• Excellent communication, presentation, and collaboration skills
• Comfortable working in a fast-paced environment with multiple priorities
• Willing to commute to NYC office and travel up to 25%

Benefits & Culture:

• Equity grants and transparent career progression
• Catered lunches, dog-friendly office, sabbaticals, and wellness perks
• 401(k) with 4% dollar-for-dollar matching
• Diverse, inclusive culture encouraging authenticity and work-life balance
• Global offices and opportunities for international exposure