Community Manager

📍 Location: Foster City, CA (Onsite)

💰 Pay Range: $62.00 - $72.53/hr

📅 Duration: 6 Months

🚀 Industry: High-Growth Startup, Mobility, Tech, Consumer Brands

About the Role

Are you passionate about building vibrant communities and fostering meaningful engagement? We are seeking a dynamic Community Manager to lead our digital engagement strategies, ensuring seamless communication between our brand and our community. This role is essential in strengthening customer relationships, managing real-time interactions, and upholding our brand reputation across all digital platforms.

The ideal candidate thrives in a fast-paced environment, is adept at crisis communication, and has a customer-first approach to engagement. You will monitor conversations, address community inquiries, and ensure a smooth incident response strategy, all while maintaining our brand's integrity.

Key Responsibilities

🌍 Community Monitoring & Engagement

• Actively monitor social and digital platforms for community inquiries, feedback, and concerns.
• Respond promptly and professionally to user inquiries, ensuring brand voice and consistency.
• Foster trust and advocacy by engaging with users and driving community growth.
• Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
• Collaborate with the Rider Support Team to ensure cohesive and consistent communication with customers.

⚡ Incident Communication & Reputation Management

• Assist in developing and executing incident communication processes with internal stakeholders.
• Monitor and mitigate emerging reputational risks, ensuring a proactive crisis communication strategy.
• Serve as the first point of contact for real-time incident tracking and escalation, ensuring swift and effective responses.
• Provide sentiment analysis and generate reports on community trends, risks, and opportunities.

📊 Coordination & Reporting

• Work closely with the Communications Team to align messaging and maintain a strategic response framework.
• Deliver insightful reports on engagement trends, key community concerns, and actionable opportunities.
• Log, track, and analyze all inquiries to enhance future engagement and response strategies.

Qualifications & Skills

✅ 5+ years of experience in Community Management within a high-growth startup, mobility, tech, or consumer brand environment.

✅ Strong expertise in social media engagement, crisis communication, and incident management.

✅ Exceptional written and verbal communication skills with a customer-first approach.

✅ Ability to work flexible hours, including evenings and weekends, ensuring 24/7 coverage.

✅ Comfortable making high-speed decisions and escalating critical issues when necessary.

✅ Background in Marketing, PR, or Customer Service is a plus.

Why Join Us?

🌟 Innovative & Fast-Paced Environment – Work at the forefront of mobility, tech, and consumer engagement.

🌟 Impactful Role – Directly influence brand perception, crisis management, and user trust.

🌟 Collaborative Culture – Work alongside passionate teams dedicated to customer excellence.

🌟 Competitive Pay & Growth Opportunities – Be part of a high-growth, industry-leading team.

If you’re an engagement expert who thrives in fast-moving environments and is passionate about community building, we’d love to hear from you!

🔹 Apply Now!

Would you like any refinements to match a specific company tone or branding? 😊