Customer Service Advisor

Job Title: Customer Service Advisor

Location: Remote (Branch or Local Hub-based)

Company: Barclays

About Us:

Join us at Barclays as a Customer Service Advisor and become a key part of our mission to deliver outstanding service and make a real difference for our customers every day. Whether your background is in customer service, retail, hospitality, or any role where you've supported others, this is your opportunity to bring your passion for helping people into a meaningful role. As part of the Barclays Customer Care team, you'll be the first point of contact for our Retail Banking customers, offering personalized service through multiple communication channels, either in branch or at our local hubs.

At Barclays, we don’t just offer a job; we offer a career path where your empathy, dedication, and customer-centric approach can shine. We provide the full support and training needed for you to grow and make an impact within our dynamic digital and blockchain-driven financial ecosystem.

Purpose of the Role:

As a Customer Service Advisor, you'll help our customers navigate the world of digital banking and blockchain technology, offering expert guidance and support. You'll be a vital part of our customer care team, providing efficient resolutions to customer queries and delivering exceptional service that helps to strengthen the Barclays brand and customer trust.

Key Responsibilities:

• Personalized Customer Interaction: Leverage multiple digital channels to engage with customers, offering customized solutions and addressing customer needs.
• Enhance Digital Capabilities: Identify areas where current technology needs enhancement to better support customer needs, especially in the realms of blockchain and cryptocurrency services.
• Customer Query Resolution: Respond to inquiries and resolve issues efficiently, handling requests and transactions in line with DeFi platforms, Ethereum, NFTs, and other blockchain-related services.
• Cross-team Collaboration: Work alongside internal stakeholders such as sales, risk management, and compliance to meet customer expectations and ensure accurate, timely service delivery.
• Regulatory Compliance: Adhere to all regulatory requirements and internal policies related to customer care and ensure compliance in every customer interaction.
• Client Relationship Building: Foster lasting relationships with clients, identifying their needs and ensuring ongoing satisfaction with Barclays’ digital products and blockchain solutions.

Analyst Expectations:

• Provide specialized advice to customers, focusing on blockchain technologies, cryptocurrency, and digital banking products.
• Handle specific processes within your team, ensuring smooth workflow and efficiency.
• Lead and supervise a small team, ensuring high-quality delivery while empowering team members to meet customer needs effectively.
• Continuously assess risks and strengthen internal controls to ensure compliance with Barclays’ high standards.
• Take ownership of resolving customer issues, making judgements based on experience, and collaborating with related teams to achieve success.

Required Skills and Qualifications:

• Experience in customer-facing roles with a strong passion for delivering exceptional service.
• Understanding of digital banking, blockchain technology, and cryptocurrency services, including Ethereum, Bitcoin, and DeFi platforms.
• Excellent communication skills, with the ability to translate complex digital concepts into understandable solutions for customers.
• A proactive and adaptable mindset, always seeking opportunities to enhance the customer experience.
• Strong problem-solving skills with the ability to handle customer issues in a timely manner while ensuring blockchain solutions are integrated effectively into the conversation.

Why Barclays?

• Competitive salary of £26,500 with access to comprehensive core benefits, including pension, private medical insurance, life insurance, and income protection.
• Comprehensive training and support from a collaborative team, empowering you to succeed and grow within the digital banking space.
• Access to a dynamic career path that includes exposure to the rapidly evolving world of blockchain technology, cryptocurrency, and NFTs.
• Flexible work environment with opportunities to work from home or within local branches/hubs, helping you balance personal and professional growth.
• Be part of a company that truly believes in its values of Respect, Integrity, Service, Excellence, and Stewardship.

At Barclays, we are committed to fostering an inclusive, innovative environment where we empower our colleagues and customers to thrive. If you’re passionate about customer care, digital banking, and emerging technologies like blockchain, cryptocurrency, and DeFi, we want to hear from you.

Apply today to join us and become a part of Barclays’ commitment to providing next-generation financial solutions.